3. Chat Bots Will Dominate Customer Service
Chat bots are AI algorithms that goes about as a virtual “attendant”, speaking with clients and helping them reach their goals. Chat bots communicate with people in a characteristic manner, using friendly textual responses to (hopefully) answer your customers’ questions. Chat bots can be seen on Facebook pages and on websites in the form of live chat windows.
After some time on your site, as the framework gathers more information experiences, the AI gets familiar with the clients, making it conceivable to offer a consistently improving help.
So, why should you consider using chat bots? Here are the 3 big reasons why:
1 – Most customers have the same questions, so setting up a chat bot is quick and easy.
2 – Chat bots make your business “interactive”, allowing your customers to quickly open a dialog with your company to see if your a good fit. This will increase your conversion rate (the rate at which customers contact your business).
3 – The chat bot improves over time. The sooner you implement your chat bot, the sooner it can improve. Using past customer questions is the best way to train your bot and help it solve more customer concerns without taking up any real employee time.