Having a sales department is the best and worst thing about scale.
BeQuick advise companies on how to improve the efficiency of their sales team through smart technologies.
What does sales & automation services actually look like?
AKA Customer Relation Management is a category of technology that deals with taking care of your enquiries and turning them into customers. It is a logical step-by-step process for dealing with enquiries, and when combined with SOPs creates a well structured sales process that maximises the value of each customer and enquiry you business receives.
Once your processes are established via SOPs (written) and your CRM (digital), standard actions such as document signing and email reminders can be automated. This reduces the monotonous tasks, saving time and money and improving employee productivity.
Standard operating procedures are documents that outline how internal processes should operate step by step. We have experience in developing SOPs for growing companies to enable your staff to reach their full potential. By having guidelines, staff feel more comfortable and confident when dealing with customers.
Sequences allow step by step actions to happen each time a trigger occurs. A common sequence is a feedback request where once a customer has been serviced, we email them asking for feedback. If they review, we’re happy, if they do not, we email again in 6 weeks time. Again, this is a process which builds your digital presence without any employee interaction and over time leads to incredible trust and credibility.
